Optus to extend Staffware relationship further

Optus to extend Staffware relationship further

By Mark Chillingworth

Optus is extending its two year old relationship with Staffware. The telecommunications provider has just added the iProcess Engine to its existing Staffware business process automation suite and will add further applications in the near future.

Optus has just gone live with the iProcess Engine, which is being used to manage customer demands.

"An order is placed onto the Siebel system at the call centre, the order then goes into the Staffware application. Our application then notified all the back-end systems which interface with the middleware to ensure the customer's demands are met," explained Angela Gregory the regional managing director of Staffware in Asia Pacific. Thus if an Optus customer asks for a set of services to be provided to their mobile phone, these demands are taken by the customer representative, placed in the Siebel systems and then managed by the Staffware application.

"Having identified business process automation as an area that could be improved, we selected iProcess Engine to help us capitalise our existing investment," said Dr Eng Chew, the chief information officer at Optus.

The implementation of iProcess extends an existing relationship between the two companies. Since December 1999 Optus has used a Staffware business process automation application for strategic workflow.

Ms Gregory said that Optus will be extending their usage of Staffware applications over the coming months.

"Now they have a scalable platform, they will add further applications from Staffware."

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