Call centres help establish effective marketing strategies
Imaging delivers call centre efficiency
Shopping: a pleasurable pastime only
The varying cost of service
BankDirect NZ achieves branchless banking through call centre, Internet
HP to OEM StorageTek's tape libraries
New online UPS system
Distributed enterprise business recovery
Distributed enterprise business recovery
Distributed enterprise business recovery
New rewritable DVD media to be released on trial basis
The smart way to manage knowledge
The (new) meaning of knowledge
Panel members
Keynote Speakers
Call centres help establish effective marketing strategies
Imaging delivers call centre efficiency
Shopping: a pleasurable pastime only
The varying cost of service
BankDirect NZ achieves branchless banking through call centre, Internet
HP to OEM StorageTek's tape libraries
New online UPS system
Distributed enterprise business recovery
Distributed enterprise business recovery
Distributed enterprise business recovery
New rewritable DVD media to be released on trial basis
The smart way to manage knowledge
The (new) meaning of knowledge
Panel members
Keynote Speakers