Australian Software developer Intelledox has delivered a deployment of its intelligent document creation system into New Zealand’s transportation sector for the NZ Transport Agency (NZTA).

The NZTA is a Crown entity whose purpose is to create transport solutions for New Zealand. The NZTA manages the country’s state highway network, and invests in and provides access to New Zealand’s land transport system.

Every week the NZTA produces thousands of pieces of customer correspondence, in the form of driver’s license warning letters, suspension letters, and commercial letters through ad-hoc or bulk production runs.

With Intelledox, the NZTA has migrated away from a largely manual and laborious process of correspondence generation to one that is fully automated and integrated.  Intelledox was deployed to replace the old legacy system with a dynamic document generation engine that seamlessly integrated with NZTA’s existing databases and output facilities. The highly successful implementation produced instantaneous and significant positive returns for NZTA’s overall business process.

“We needed to change the current system as the data volumes were rapidly increasing and it was taking too much time and resources to complete each cycle,” said Alan Montgomery, NZTA’s acting National Manager Delivery.

“The positive return from the Intelledox implementation has extended from rapid and accurate document generation to overall business and staff efficiency,” he continued.

The national driver’s licensing and correspondence system deployed at the NZTA, builds on licensing solutions previously chosen by the Australian Civil Aviation Safety Authority, and other Australian state government agencies.  Intelledox has enabled these government agencies to drive down operational costs, deliver increased efficiency, reduce compliance risk, and improve the overall user experience.