Civica  has been selected by Victoria's Maribyrnong City Council to provide an overhaul to  its Finance, Payroll, Land Information Systems, Authority Assets and Customer Requests Management.

At the same time, Maribyrnong City Council has decided to standardise on HP TRIM for its electronic document management system. This will integrate with Authority Enterprise as will the council’s previously deployed third-party QAS and EzeScan applications.

The council will also enhance its Executive Management Systems utilising the Business Intelligence and Performance Manager applications within Authority Enterprise for budgeting and reporting. 

Civica was selected by Maribyrnong City Council following a decision to replace eight legacy IT systems, including Fujitsu, SAP and Lotus, which were unable to provide the level of reporting functionality required by council and were increasingly expensive to maintain in support of continued operational transformation.

“Residents can expect to gain access to immediate and accurate services. They will receive a higher level of customer service and resolve any outstanding issues at their first point of contact with council. Ultimately, council will also make available a range of e-services with self-help options all in support of sustaining a strong service culture,” says Jane Tyzack, Change Manager, Business Transformation, Maribyrnong City Council.

Once deployed, Civica will also provide a payroll platform for around 900 staff enabling employees to search and locate their personal payslips, payroll information and apply for leave through self-help provision.

At an organisational level, the cultural change required by Council to fully deliver on the benefits of this transformation will also involve the delivery of the council’s people change plan that includes a number of deliverables and strategies focused on change management, staff engagement and end user training. 

“This project presents significant opportunity for Council to fully deliver on our Best Value principles and support the continued development of a high performing culture that is strongly focused on quality services and continuous improvement,” says Marnie Williams, Executive Manager, Organisational Development & Business Transformation, Maribyrnong City Council.  “We are a council who embraces innovation and creativity, so the opportunity to partner with Civica to become a leading local government organisation is an important step in our long-term development plan.”

Maribyrnong City Council initially plans to roll out Civica’s Authority Enterprise finance and payroll applications before progressing to human resources and land information systems. 

“We are extremely excited to partner with a Council who is innovative, creative, and has the desire to be a leader in Local Government,” said Michael Preedy, Managing Director – Local Government Solutions, Civica.

Maribyrnong City Council incorporates an area of 31.2 sq km and has a population of over 74,000.  The City is the smallest and most densely populated municipality in the Melbourne metropolitan area and provides the gateway to Melbourne’s West – the fastest growing region in Australia, with more than 180,000 people moving to the area each year.