Industry Insider

Okay, so you’ve automated your business processes. Purchase Requisitions are online and being approved in SAP ERP. Customer discounts are being processed and approved in Salesforce.com. New Employee appointments are being managed and approved in SuccessFactors. Capital Expenditure (CAPEX) requests are being approved through a SharePoint-based document approval workflow. No more paper! Automated workflow notification emails and tasks are being generated at an amazing rate. Job Done!

What is knowledge management? This question has triggered a thousand on-line arguments and finding agreement on a single definition is a never-ending challenge. Ask the question and you might get answers like ”manage, plan, deploy, collect and spread knowledge in an organisation, and do it in a planned manner”, and ”to create, store, survey, use and revise knowledge”.

Many organisations are keen to experience the well documented features and benefits of SharePoint 2013. The question in most cases isn't whether to stay with SharePoint, instead the challenge is to implement a foolproof SharePoint migration and upgrade roadmap, and this is where a Search-first strategy can help.

The deal to acquire Kofax by Lexmark International has been sealed with the final price exceeding $US1 billion, and Kofax Reynolds Bish stepping into the chair as president of Lexmark’s Enterprise Software division.

An inquiry into practises of the Australian Commonwealth Department of Parliamentary Services has learned that inadequate documentary evidence was provided due to poor management of the TRIM recordkeeping system. The committee of inquiry was inquiring into the process surrounding the choice of a photographer by former Department of Parliamentary Services secretary Carol Mills to document the Australian Parliament's 25th anniversary.

Every one of Australia’s 200 Commonwealth Government agencies will have a dedicated information specialist on staff by the year 2020, according to a timetable laid out by David Fricker, Director-General of the National Archives.

Leading Australian pharmacy retail network Chemist Warehouse has selected solution provider Xcellerate IT to implement Kofax’s TotalAgility platform to streamline its accounts payable (AP) processes.

Whitsunday Regional Council has implemented an EzeScan scanning solution to manage incoming and outgoing mail digitisation into a TechnologyOne ECM platform. The council spent a considerable amount of time benchmarking three scanning products before making its selection.

Stewart MacLeod, Manager, Knowledge and Development at State Trustees, believes KM must work hand in hand with culture and competency strategies, to ensure that employees share and support one another.

The humble fileshare has been one of the biggest barriers to knowledge management, according to Peter Laws, General Manager of Business Information Systems at Mind Australia. The organisation is tackling the issue with the implementation of Knowledgeone RecFind 6 an Electronic Document and Records Management System (EDRMS) to manage a range of corporate files including contracts, personnel files and email correspondence, and improve the organisation’s access to stored information.