Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information about products and services, and more of our interactions with businesses involve some level of NLG.

Every organization I encounter is going through it in one way or another: digital transformation. Of course, this is a bit of a catch-all phrase that could apply to almost everything and anything that organizations are doing in the digital space. So, it would be useful to define what we mean.