Classification is an essential step in almost any kind of content management process. Even before the period of digital transformation, the concept of ‘in- formation overload’ was a reality. First coined by Professor Bertram Gross over 50 years ago, he defined it as being directly proportional to a reduction in decision quality. Now we are busier and faced with more information than before – in both our personal and professional lives. Text is all around us – in the form of PDFs, office documents, e-mails and much more.

As technology advances, opportunities to update business practices are offered. However, the law is often one step behind, making it difficult for companies to employ new efficient business practices. Although many transactions are now conducted electronically, there are several exceptions to the validity of electronic signatures which limit the use and effectiveness of electronic communications. Business must keep these limitations in mind.