The machinery of government does not always run smoothly, particularly in the wake of the inevitable mergers and demergers of departments or agencies that take place after elections or ministerial reshuffles. This was definitely the case for one large NSW state government department, which faced a major challenge in 2016 to align two separate and unsupported deployments of TRIM for over 1800 users, while also preparing for a scheduled demerger of one of its agencies.