Articles

Digitisation: A formattable foe or magnificent opportunity?

The term ‘digitisation’ evokes a sense of total transformation and specifically for those organisations that have been in business for over 20 years, one where legacy systems or operational processes have been successfully transitioned into a state of binary form. The clear goal; improve efficiency and transparency of business activities for both clients and staff. 

Combining Claims Processing with X-ray Scanning—How Hard Can It Be?

Anyone who has experience will tell you that automating insurance claims with X-ray scanning is a multifaceted and time-consuming process. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

Digital Transformation of Customer Onboarding: Are We There Yet?

Whether you are a bank, insurance company, government agency or other organisation, you need to make it easier for your customers to engage with you. Especially in high-value customer journeys, such as when customers are onboarding for the first time, you can’t afford to disappoint them during those early moments of engagement with you.

Gartner Survey Confirms the Changing Role of the CIO

Gartner, Inc.'s annual global survey of CIOs showed that the CIO role is transitioning from delivery executive to business executive, from controlling cost and engineering processes, to driving revenue and exploiting data.

How a Metadata-Driven Architecture Creates Organisational Agility

There is an application gold rush taking place within enterprise organisations. Business leaders in every industry recognise that automation is the key to both survival and competitive advantage. And they don’t want to get left behind.

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