Many of you may wonder why I would title a post “Dynamics 365 vs. SharePoint”, as though it were an either/or decision. But many customers, particularly in the SMB space, seem to grapple with “deciding” between the two.

Classification is an essential step in almost any kind of content management process. Even before the period of digital transformation, the concept of ‘in- formation overload’ was a reality. First coined by Professor Bertram Gross over 50 years ago, he defined it as being directly proportional to a reduction in decision quality. Now we are busier and faced with more information than before – in both our personal and professional lives. Text is all around us – in the form of PDFs, office documents, e-mails and much more.