Enterprise content management (ECM) implementations experienced rapid growth and significant client investments from the late 90s through the financial downturn of 2008. With the reduction in storage costs as well as innovation brought about by robust networks, computers, and Internet browsers, organizations were finally free to truly capture the promise of ECM. Whether leveraging internal resources or working with outside consultants, ECM customers were able to build out purpose-driven solutions on Documentum, OpenText, FileNet/IBM, or other ECM platforms.