Articles

Why Does Paper Continue to Hang On? Moving Toward Digital

Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products and services when companies are hampered by paper-bound processes. It doesn’t matter whether those processes connect customer-facing engagements or internal support functions: One delay, one error, one missed step drives down quality. Even worse, it can cost you a customer forever and negatively impact revenue.

Design ahead for information integrity

You never know how the information and data you collect today will be used in the future.  The integrity of information and data management practices is always tested when information and data is reused. This really rings true when it’s accessed for a purpose other than was originally intended, or as in the following example, following a significant period of time between uses.

DocuSign doubles customer base in FY16

DocuSign claims to have has doubled its Australian customer base in eSignature and Digital Transaction Management (DTM) in the last financial year, taking on more than 1,000 local customers since launching in the region two years ago.

Five common misconceptions about intelligent capture

​1. The goal is pass through automation. The goal for 90% of situations is improved human productivity – NOT pass through automation. Other than very structured forms where under ten data relatively simple (numeric, machine printed for example) fields need to be extracted, typically 80+% of extracted forms will need some human validation or correction.

Procuring Digital Transformation? Tread Carefully

Digital transformation of an organisation is a complex undertaking that involves a change in culture that is more profound than both the technical and process changes combined.

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