Articles

Helia Transforms Internal Operations with low-code

Helia (formerly Genworth),  one of Australia’s leading Lenders Mortgage Insurance (LMI) providers for the residential market, has been recognised for its innovation in using the Appian Platform across multiple departments to automate processes and transform operations into an interconnected workplace. Using Appian, Helia automated its claims management workflows and reduced the processing time from two days to less than 10 minutes, dramatically improving their lender customer experience.

How to identify Data Owners, where multiple areas use the same data?

Identifying Data Owners is something that many people struggle with when they are starting out in Data Governance. When multiple different teams use that data it can often confuse matters, which is why I think this is a good question to answer.

Six eDiscovery search tips (for those without the help of ChatGPT)

With all the recent focus on ChatGPT, there is great anticipation over the bold progress expected with its application across the legal industry, particularly when it comes to eDiscovery search. This milestone makes me recall when Apple’s Siri app was launched for the first time in October of 2011 – it, too, offered some significant efficiency gains ahead of its time. To this day, its application also gives the most unexpected and sometimes humorous results when used.

The Importance of Capture in Document-Based Process Automation

Capture is dead, long live capture! 25 years ago, turning a paper document into a digital image was a rather big challenge. One needed these unwieldy devices called scanners and document capture application software.

Digital Trust - Major Gaps Threaten Business Operations and Reputations

ISACA has released results from its 2023 annual survey on digital trust, which reveals a significant gap between the importance of digital trust and the organisational changes being implemented to realise this. Only 29 percent of respondents in Australia and New Zealand (ANZ) plan to increase budgets in the next year to achieve digital trust and only 13 percent have a dedicated digital trust role.

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