Just last week another two large Australian businesses were hit by a cyber attack. Latitude Group Holdings confirmed that personal information of about 328,000 customers, including copies of drivers’ licenses were stolen. While IPH Ltd (an intellectual property services provider) discovered unauthorised access to their document management systems. Data and information theft is on the rise, with a recent report from Australia’s Information Commissioner showing that between July and December 2022, data breaches were up by 26%.
By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Advances in Conversational AI, Automation, and Low Code Resources will have a huge impact on interactions with Customer Service.
Being ticked off in pencil on election day will remain a rite of Australian federal elections for some time to come, as the Australian Electoral Commission (AEC) has issued a tender for scanning and processing of Paper Certified Lists for the next 5 years.
On a tour of the APAC region to meet with local Partners and Customers, Kodak Alaris President Donald Lofstrom, and Cassio Vaquero – Vice President, Global Sales, sat down with IDM in Sydney to outline the company’s plans to move deeper into document automation.
Back when BP suffered the catastrophic loss of the Deepwater Horizon oil platform, there were corporate injunctions against risks like carrying coffee without a lid or texting while driving. Given this it seems surreal to think that with such careful rules around personal activity, there could still be an incident of that magnitude.
