Kroll Ontrack launches Communication Insight

Kroll Ontrack has released Communication Insight, a new application within ediscovery suite Relativity that combines an intuitive view of email conversations with powerful visual cues to help users more efficiently review communication data to draw immediate insight. This release focuses on email data, with forthcoming releases allowing users to review Bloomberg chat, transcribed audio, video and social media data.

Traditional email threading has lacked a visual layout for analysing communication streams, particularly email, making it challenging to visually identify patterns or gain quick insight. Communication Insight in Kroll Ontrack’s offering of Relativity solves those challenges by providing functionality and familiar visual representation of communication data. Through a logical display of conversation data and dynamic visual cues, reviewers can quickly make decisions and focus their review.

“Digital conversation is at the heart of nearly every professional and personal interaction, making email, chat, video, social media and other communication streams of growing importance in legal review,” said Wendy King, Relativity product director, Kroll Ontrack.

“Our clients have been telling us, ‘We need a way to look at email communications that clearly shows the flow of conversation. By building Communication Insight, we are bringing together entire conversations between parties in a logical visual representation, so our clients can easily discover what is important in their data.”

Communication Insight simplifies email analytics and visualisation to help users find the information they need to know and take informed action. For example, users can:

  • Sort on the number of inclusive emails to determine the email conversations with the most volume and eliminate the need to review every email in the thread;
  • Leverage clear visual cues to easily and efficiently determine if a specific person replied to an email; and
  • Use name normalisation to associate multiple, different email addresses or differently formatted email addresses with one name or person.

Communication Insight also helps review teams reduce coding discrepancies across conversation groups. Strong visual cues note coding decisions – responsive, non-responsive and privilege – allowing users to spot inconsistencies prior to production without initiating a full search.

“Communication Insight enables legal teams to piece together important conversations that might yield insight during litigation or an investigation. This new application brings a familiar visual experience to the review of email conversations while providing simple yet powerful analytics,” said King.


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