Kapish and the Citadel Group have announced a new “Support Assurance Program” to provide organisations with rapid access to support for their HPE RM/CM environments.

The ‘Rapid Transition In Process’ program promises to allow organisations to switch on support via phone, email and web portal within 24hrs in case it is urgently required.

Options include Standard Helpdesk Support, Silver and Gold Premium Support as well as a fully managed service, all delivered by some of the most experienced HPE TRIM/Records Manager/Content Manager (“HPE CM”) experts in the industry.

Some highlights of the offering include:

1. Kapish and The Citadel Group offer an Australian-based Helpdesk, staffed by HPE RM/CM experts that can get straight to work on an issue from the moment you call, not just log a ticket.

2. Kapish has achieved the highest level of partner accreditation with HPE/Micro Focus and is the only Platinum RM/CM Partner in Australia.

3. Kapish was awarded “HPE IM&G Partner of the Year 2017” for the entire APJ region.

4. Its consultants have over 15 years’ experience implementing and supporting HPE RM / CM from the earliest, DOS-based TRIM through to the latest release of Content Manager.

5. Kapish has proven methodologies for implementing, upgrading and supporting HPE RM / CM.

6. Kapish offers a range of commercial off the shelf add-ons to extend the capability and integration of HPE RM / CM with common business applications.

7. Over 200 customers across Australia and Worldwide ranging from 10 - 70,000 active users. Kapish can provide a service to suit organisations of all sizes.

Contact sales@kapish.com.au to learn more.