Document & Records Management

Australian government agencies are spending 80% of their technology budgets maintaining outdated systems, significantly more than their counterparts in banking and finance, according to a new report released by OpenText.

​In an era where digital transformation is reshaping both public and private sectors, government agencies face unique challenges in modernizing their IT infrastructure. IDM asked George Harb, Vice President-ANZ at OpenText, what this new report on legacy systems reveals about government agencies’ struggle with outdated technology, the risks they face, and strategies for successful modernization that balance fiscal responsibility with service delivery.

Australian businesses and government agencies reported an unprecedented 1,113 data breaches in 2024 - the highest annual total since mandatory reporting began in 2018, according to the Office of the Australian Information Commissioner (OAIC).

Microsoft New Zealand has announced the successful implementation of AI and low code solutions transforming the way local and central government agencies manage Official Information Act (OIA) and Local Government Official Information Act (LGOIMA) requests.

The Australian Government has opened public consultation on the future of its data sharing framework after revealing that only eight agreements have been established under the scheme since its inception three years ago.

Records Management is about managing information at the "Collection Set". In a genuine EDRMS, the Collection Set is the Container (File/Folder) that information such as emails and documents are placed within.

In a significant move to enhance regulatory compliance, one of Australia's leading ASX-listed financial institutions has selected ASC Technologies to provide cloud-based recording services for its Microsoft Teams communications. The multi-year contract will implement ASC's Recording Insights solution across the enterprise.

In a move that signals growing attention to information management challenges in the financial sector, technology firm RecordPoint has announced a strategic partnership with Oceanic Consulting Group (OCG), an Australian financial services advisory firm.

San Francisco-based LlamaIndex has secured minority equity investments from data and AI company Databricks and professional services giant KPMG LLP. The funding will accelerate development of LlamaIndex's enterprise AI tools that help companies build intelligent agents capable of processing complex documents.

Ephemeral messaging apps are creating significant records management challenges for government agencies and regulated organizations, according to a new report published by the Association for Intelligent Information Management (AIIM).

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