Document & Records Management

Kurz, the company behind Kinegram security technology used on Australian banknotes, will be showcasing technology for the protection of government documents at the Tech in Gov Expo (stand #88), on 6-7 August at the National Convention Centre in Canberra.

Information Governance ANZ has announced results of its second survey on trends in Australia and New Zealand, which found that implementing an IG framework is the most important priority for organisations, with the three main drivers of IG projects identified as good business management practices (up 16% on the 2017 survey), external regulatory, compliance or legal obligations and internal technology restructuring or transition.

NetDocuments, the cloud-based content services platform for law firms, corporate legal teams and compliance departments, has announced NetDocuments OCR, its exclusive integration with DocsCorp, is available to Australian and Asia Pacific clients for the first time.

I have just taken an entire website and gigabytes of data offline. It covered a highly successful series of conferences on the data economy. It brought together thought leaders and key decision-makers from around the world for annual retreats – over a decade ago. And now it is gone. Every year, some thousands of sites – including ones with unique information – go offline. Countless further webpages become inaccessible; instead of information, users encounter error messages.

OpenText is placing a major emphasis on the cloud with upcoming Release 16 of its Enterprise Information Management (EIM) suite, expanding a partnership with Google’s cloud division, including integrating its own products with Google’s G Suite brand applications.

Canberra software company Intelledox has been acquired by Smart Communications, UK firm that offers a global cloud platform for enterprise customer communications. The purchase price was not disclosed.

DocsCorp, a leading provider of enterprise productivity solutions, announced its end-of-financial-year results for 2018-19 delivered a fifth consecutive record year and the best sales results in its 15-year history.

Snowbound Software has announced the v5.0 release of its VirtualViewer HTML viewer 5 promising significant speed and performance enhancements for processing large documents, as well as a new user interface with an intuitive design.

The past few years have shown a remarkable transformation in the document capture and data extraction market. With the rise of Robotic Process Automation (RPA), and the desire to automate labor-heavy, document-centric workflows, document capture and data extraction applications have had to morph to meet a broad variety of needs. Here are a few observations from my daily interactions with partners and customers, and a few trends that are transforming the market.

Records management is, and always has been, a balancing act. On one side is compliance. It is at the very core of why records management exists. On the other side is the end user experience with creating, capturing and using records. These two sides usually pull in different directions. It is very difficult to manage a record if it is not identified and captured, and it is unrealistic to expect end users to be highly skilled record keepers, with hours of their day devoted to keeping records perfectly. Records management as a profession is under increasing pressure to develop approaches and solutions that perfectly balance these com­peting priorities.

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