South Australia’s City of Mitcham has implemented TechnologyOne’s local government enterprise solution to replace paper-based work orders and provide greater visibility into the status and progress of requests, driving an improvement in overall customer experience.

City of Mitcham’s Chief Executive Officer Matt Pears said one of its key business goals is to constantly improve the way it does business for its community.

“To deliver efficiencies and better meet the needs of our customer, we needed a system that would provide a foundation from which we could build from,” Mr Pears said.

“This technological transformation allowed our business to work together to centralise systems, processes and data to improve our key processes across the organisation.

“It has fostered the development of a strong culture focused on improving customer service within the organisation. This is a crucial step in our journey to continually drive change and improve customer service.”

Chief Executive Officer Edward Chung said “This project exemplifies collaboration at its best. We were able to pull together a complex solution which met Council’s expectations and delivered on budget.”