Business Process & Workflow
A new alliance between document processing companies ParaScript and ABBYY brings handwriting recognition and fraud detection capabilities into ABBYY's established optical character recognition (OCR) and intelligent document processing (IDP) platform.
SAP has used its Sapphire conference in Orlando to position itself as a business AI company rather than an enterprise software vendor, unveiling what it calls the Autonomous Enterprise alongside a unified AI platform, a portfolio of more than 200 agents and a €100 million fund for partner-led deployments.
Engineering teams running AI agents in production have a new way to see what those agents are actually doing, after observability vendor Honeycomb introduced a set of agent-focused features built on OpenTelemetry standards rather than proprietary SDKs.
ServiceNow used its annual Knowledge 2026 conference in Las Vegas on 5 May 2026 to announce a sweeping expansion of its AI platform, positioning the company as the central governance and execution layer for all enterprise AI agents - regardless of vendor.
As enterprises accelerate deployment of agentic AI systems, Automation Anywhere has published a framework arguing that conventional sovereign AI approaches - focused primarily on data storage location - are insufficient for workflows where AI agents actively execute tasks across multiple systems and jurisdictions.
Sage has announced a new generation of AI agents for finance, HR, and operations workflows, led by the Sage Intacct Finance Intelligence Agent - a tool that allows users to interact with financial data using natural language and prepare tasks such as payment reminders and approvals within existing workflows.
Duck Creek Technologies has launched an insurance-specific agentic AI platform designed to deploy, orchestrate, and govern AI agents across property and casualty workflows - targeting what Boston Consulting Group estimates could represent up to $80 billion in annual industry impact in the United States alone.
Enterprises seeking governance guardrails around AI automation have a new option from Appian, which has added Model Context Protocol (MCP) integration and AI-assisted spec-driven development to its process platform.
A Harvard Business Review Analytic Services study has found that while 94% of organisations recognise connected data and workflows as critical to AI success, fewer than one in three say their systems are actually well connected today.
OpenAI has introduced workspace agents in ChatGPT, enabling business teams to build shared AI agents that automate complex, long-running workflows across an organisation.
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