OpenText has announced the latest release of its Cloud Editions (CE) 23.4, which includes OpenText Aviator artificial intelligence (AI). Aviator empowers organizations to swiftly act on their data, make sharp decisions and evolve with intelligent tools that learn over time.

"The AI revolution is creating an unprecedented platform shift – one that will transform all industries, all functions, and all roles,” said Mark Barrenechea, CEO & CTO of OpenText. “OpenText has been developing AI capabilities for over a decade, and OpenText Aviators is an AI breakthrough for customers. OpenText Aviator will help customers massively increase productivity through new conversation interfaces leveraging Information Management data sets and language models.”

Grounded in layering LLMs on top of private, secured data, opentext.ai allows for a full stack or modular approach to practical AI. Organizations can take advantage of LLM-based capabilities within applications, or they can utilize OpenText Cloud API Services to create the right sandbox to experiment with.

OpenText Aviator enables AI orchestration and the creation of information flows across multiple clouds and knowledge bases allowing organizations to address multiple AI use cases for their enterprise without having to move their data. The latest Cloud Editions release includes:

OpenText Aviator for Business

• OpenText IT Operations Aviator is a cutting-edge generative AI virtual agent for OpenText Service Management Automation X (SMAX). The latest integration combines LLMs with OpenText’s data security expertise to enhance the user experience, facilitate intuitive self-service, provide faster issue resolution and gain efficiency, ultimately reducing service management costs and improve end-user customer experience.
• OpenText Content Aviator optimizes information retrieval in the workplace, making it more efficient and productive. The interactive chat interface and natural language queries enhances user productivity and streamlines content discovery.
• OpenText Experience Aviator integrates Customer Communications Management (CCM) software with generative AI capabilities enabling marketing, communications and customer service support teams to produce well-formed and relevant material faster than ever, boosting development productivity.
• OpenText Cybersecurity Aviator offers AI-enhanced rapid deployment capabilities and cloud-based efficiency to help organizations implement new threat detection models designed to protect users from diverse, sophisticated and evolving threats.

OpenText Aviator for Technologists

• OpenText Aviator Platform offers a suite of tools and connectors to administer enterprise-grade data warehouses, data lakes, analytics of structure and unstructured data, and visualization for intelligent decision-making.
• OpenText Aviator Search introduces a new advanced capability to go from clicks to conversations with search that spans all data types across multiple repositories to build any custom solution, portal, or experience for an enterprise.