Service Delivered ComplianceWhat is the point of good compliance policies if none of your staff or clients actually know about them? IDM spoke PolicyPoint’s Andrew Stein for some answers.IDM’s view: it has to be said that Andrew Stein’s oft-stated view that good policy means nothing if the people to whom it is relevant don’t know where it is or what is means, is a truism that is becoming more relevant daily. The delivery of such policies is, like a great deal of good systems implementation, often more observed in the breach than in the practice. Andrew does more than point out how this can damage any organisation.