EMC Updates Document Capture

By Greg McNevin

November 24 2008: EMC has given its document capture capabilities a boost, promising speed and usability improvements plus service-orientated architecture (SOA) with the release of Captiva InputAccel 6 and Dispatcher 6.

EMC claims that the two upgrades dramatically advance enterprise capture performance and scalability while simplifying ease of use, development and deployment in both centralised and distributed capture environments.

It also claims that SOA enables an increase in adoption of capture throughout the enterprise, leading to higher return on their investments via reductions in costs and risks.

Even in organisations where many processes are handled electronically, EMC says that many are still struggling with paper. Not only in a volume sense, but also as paper is still intimately entwined with critical business processes, such as insurance claims, loan documents, new account applications, tax documents, HR records or financial invoices.

“Without an effective enterprise capture solution, organisations struggle with the inefficiencies and expenses of processing paper, the lack of access to critical information, difficulties in managing risk and complying with regulations as well as the inability to deliver good customer service,” says Whitney Tidmarsh, Vice President of Worldwide Marketing, Content Management and Archiving at EMC.

“Studies show that organisations spend upwards of US$20 (AU$32) in labour to file a single document and up to US$120 (AU$193) per document to search for them when misfiled. Multiplied by the number of paper documents in an average organisation, and the costs are staggering.”

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