Document Management Extensions (DME) for Microsoft Exchange is a new third-party application which is designed to be integrated with the Windows environment.

Brighton Beach Software has released BBS.DocFlow 1.0 for Windows.

iManage Network is a document management system for popular operating system environments.

A Melbourne-based hypertext and Internet development company has released MailO, an email archival and retrieval system.

Trend Micro has upgraded its InterScan virus protection system for corporate networks.

When a call centre is linked with an information management system, far greater levels of efficiency and customer service can be achieved.

A call centre is an organisation's marketing opportunity to die for.

American Express achieved enormous efficiencies in its call centre through the integration of information management technologies.

Call centres are going to change the way in which we live, work and, most significantly, shop.

How companies approach customers can vary in cost dramatically.