In 2015 what does an operational records management service look like? In the past it was a much easier task to imagine a records management operation. Crusty records officers located in a registry office, a great big compactus with lots of hardcopy files, a mysterious classification scheme, and the magical skill to find that obscure document when the CEO wanted it. We all know that those days are well and truly past, but what has replaced it and what works best in modern organisations?