Research published by ContactBabel, the UK contact centre industry analysts, reveals that email interactions there now account for 10.2% of all customer-to-business communications, with 86% of contact centres now accepting customer e-communications.
CIO Jon Kenton outlines how Corrs Chambers Wesgarth, one of the major players in the $20 billion + Australian legal industry, is moving to place SharePoint at the heart of its information management strategy, where it will become the firm’s central window on all its business applications.
Its been a long but worthwhile journey to implement an Objective EDRMS at Hobsons Bay City Council, reports Chris Eddy, Director Organisation Development.
Seventy-seven percent of US companies are not confident in the repeatability and defensibility of their Electronically Stored Information (ESI) Strategy, according to the the Fourth Annual ESI Trends Report, an independent study commissioned by Kroll Ontrack.
Scenic Rim Regional Council will consolidate and streamline its print and scan environment with Canon Australia under a project expected to save up to $A70,000 a year.
A cloud-based email security, continuity, policy control and archiving service from Mimecast is now being offered in the Australian market by DocsCorp, developer of the pdfDocs productivity suite.
Budget belts have been officially loosened, Lots of Microsoft Office upgrades are planned, Cloud computing and the Apple iPad are the most exciting technology trends, and email management is the biggest challenge facing IT departments. Noel Williams, Managing Director of MacroView reports on his recent visit to ILTA 2010 in Las Vegas.
