A staggering nine-in-10 businesses experience some form of abandonment during the customer onboarding process with the banking sector experiencing the highest rate at almost 1-in-4 dropping out. However, simple measures like activating the right mix of human interaction alongside automation could resolve pain points, according to the global State of Intelligent Automation Report, Customer Onboarding Pain Points and Drivers Q4-2022 by ABBYY.
The Australian government is launching an offensive against cybercriminals, following a data breach that has exposed millions of people’s personal information. Details on how the taskforce will operate remain murky, partly because it needs to keep this information away from criminals. But the fact remains that taking an offensive stance, while it could deter further attacks, could also put a big red cross on Australia’s back.
Ransomware tops of the list of threats to Australian online security according to the third Annual Cyber Threat Report by the Australian Cyber Security Centre (ACSC), a part of the Australian Signals Directorate (ASD).
Metro North Hospital and Health Service received the Digital Transformation Award at the 2022 Micro Focus IM&G Forum. Tracy Formosa, Manager, Corporate Information Management, outlines a recent successful project to implement a Case Management System at Metro North Health.
NSW is set to become the first state or territory in Australia to have a mandatory notification scheme for its government agencies to respond to breaches of NSW citizens’ personal data.
The workload driving the largest share of enterprise IT infrastructure spending in the first half of 2022 (1H22) was Structured Databases/Data Management, according to analyst firm International Data Corporation (IDC).
Eyewitness accounts of the end of the First World War, as recorded in diaries and letters, are now available online as part of a major digitisation project led by the Australian War Memorial.
Seriously? We’re still talking about ransomware in 2022? Yes. Yes, we are. We’re still talking about ransomware because it’s still a serious problem for organizations. There are attacks happening frequently around the world and can leave lasting effects on organizations whether they end up paying a ransom or not.
The first step to addressing the myriad types of risk that need to be managed in an organisation is understanding risk appetite and tolerance. ISACA has released two new resources that offer guidance in both areas: the Using Risk Tolerance to Support Enterprise Strategy white paper and Risk Scenarios Toolkit.
Located in the south-eastern coastal region of NSW, Shoalhaven City Council has completed a project to integrate the TechnologyOne OneCouncil suite with its Content Manager (CM) platform to ensure continuity for record-keeping and maintaining a single source of truth.
