Payam Pledges More Transparency In Data Recovery

October 6th, 2006: After substantial growth in its data recovery services, Payam Data Recovery has upgraded its head office promising to bring a more open approach to the recovery industry.

The company has seen the average number of faulty hard disk drives serviced grow by 400% to an average of 40 per day. Because of this, it has opted to relocate to a new North Sydney office and open itself up so anyone can see what normally goes on behind closed doors in the data recovery business.

What is special about its new North Sydney HQ is it features a newly built Class-100 certified clean room, which is open for public viewing through four permanent viewing windows. It is the only one of its kind in Australia and one of only five worldwide.

Peering into the operating theatre…

“Normally clean rooms like this are restricted areas, and data recovery firms will restrict viewing because clean room practices are often not followed and technology and equipment levels are exaggerated to gain new jobs from big clients,” says PDR Managing Director Payam Toloo.

Because this is the first data recovery clean room in Australia that is open to viewing by the public, Payam is hoping to highlight the deception that can take place in this industry.

“We are providing full transparency – this is how it should be,” says Toloo. “Many data recovery companies in Australia claim they have a clean room, but actually ship faulty hard drives to the USA, UK, India, Brazil and other overseas data recovery firms to have the work done without telling their clients.

“There is a high chance the disk can be lost in transit or damaged along the way.”

Payam claims that the clean room has been built with copper-grounded anti-static flooring and a custom built Nu-Air Laminar Flow Cabinet imported from France, providing a second layer of air filtering to double the protection when working on open hard disk drives.

As part of the upgrade, Payam says it has also invested in more workstations for data recovery processing jobs, and a new security system for 24/7 monitoring.

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