Increasing Email Compliance
Increasing Email Compliance
April 14th, 2006: Open Text has expanded its email management suite with new compliance capabilities focussing on financial institutions.
The new features are being introduced as part of the company’s Livelink ECM - Email Monitoring solution and include new capabilities such as tools for capturing samples of inbound and outbound emails, administering review processes and managing audits for regulators.
Open Text says Livelink ECM – Email Monitoring helps customers capture email from dealer-broker accounts in a secure archive and periodically gather a sample of those emails in an auditing workflow. One-time or recurring reviews can be scheduled, specific amounts of content can be gather and specific search criteria can be defined including inclusive or exclusive keywords, users, dates, domains and record classifications.
Livelink ECM also offers a dedicated workspace for administrators, reviewers and auditors in order to coordinate review processes and manage escalations of questionable or objectionable content.
"The risks of email and its overwhelming volume are among the biggest concerns for our customers," says Mark Portu, Vice President of Compliance Solutions at Open Text. "We're giving customers comprehensive solutions they can apply to a broad range of requirements, includinggovernment regulations, litigation e-discovery and internal policy mandates."
Open Text says that’s comprehensive auditing capabilities help customers demonstrate successful audits to regulators through detailed audit logs. Its solution is compatible all major storage systems, including those from Hitachi Data Systems, Network Appliance, EMC, HP, Sun Microsystems and IBM.
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