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Laserfiche has a new partner in the Australiasian market with the launch of KnowledgeWare Business Solutions (KnowledgeWare) focussed on delivering the US company's agile Enterprise Content Management (ECM) solution, which includes Business Process Management (BPM).

Doctors have now achieved a milestone of one million new electronic prescriptions being uploaded to eRx Script Exchange each week, with more than 13,000 doctors sending eRx scripts every day.

Considering a commercial off the shelf (OCTS) CRM solution for your organisation? Stephen Bounds warns that without systems support, complex and ad hoc workflows will fall outside of the CRM into an unmanaged space ...

I was asked the other day whether SharePoint is the solution to all SME’s management problems. Can it replace any or all current IT systems that they are using? At first I was taken by surprise as to why a business owner would ask me if SharePoint was the magic pill to cure all of the businesses ailments. But when I began to do some of my preliminary investigation into the organisation, I started to confuse myself and think well maybe it is. By Samuel Conway

Tasmanian BPO and records management specialist Acrodata has expanded its operations interstate with the opening of its Melbourne office.

Certus Solutions, an Australian IBM software and services company, has elected to split one of its major divisions into two, Business Analytics (BA) and Information Management (IM) will now become two separate units.

Brother Industries of Japan has jumped out of the block as a potential new owner for the Kodak Document Imaging business, but the final sale will not proceed until at least June and in the meantime other companies can beat the Japanese multinationals' offer of around $US210 million

The role of the Health Information Manager is no easy task.  Like a conductor leading an orchestra, they must lead a wide range of health information initiatives – across multiple departments – to keep their health system in tune.  And with the healthcare data explosion – driven by the Electronic Medical Record, and clinical imaging – there is a huge imperative to manage increasingly diverse types of information. 

Frequently evaluating your company’s collaboration maturity is a great way to determine where knowledge gaps exist, what facets require additional education and how to assist people to expand their use of SharePoint. Departments will not mature at the same rate of speed, so it’s beneficial to build a model of maturity for your organisation so that you can plan the steps to take to move each department or group to the next level of collaboration maturity. 

Many companies are questioning whether to host SharePoint on premise or in the cloud.  There are many factors in determining an answer to this, and indeed hosting in the cloud isn’t even a straightforward decision. You have to decide whose cloud you move to for starters. 

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