It is one thing to deliver good service inside a restaurant, but the overall reputation of the establishment could still suffer if email requests for bookings are not answered quickly, or worse, are completely ignored. Rodney Appleyard rep...
IT gets quite a rough ride these days. In recent years, the failure and difficulties of rolling out major information systems in organisations have all received a great deal of attention in the media. Meanwhile critics, such as Nicholas Ca...
From typewriters and triplicate to the electronic era, Hazel Dobbie, of Archives NZ, takes us through the biggest change to records management legislation across the Tasman in almost half a century.
In 2003, the National Archives of Australia (NAA) established the Digital Recordkeeping Initiative. Laurie Varendorff, of the ARMA (Association of Records Managers and Administrators), talks to Dr Andrew Wilson, project manager, Managing D...
Towards the end of last year, Microsoft, Cisco and Dimension Data embarked on a tour of Australia, the purpose of which was to impart advice as to how to create and maintain a secure enterprise IT infrastructure.
In today's business climate, everybody uses email. Most companies, however, still lack formal policies governing its usage. David Braue asks why we're still struggling to manage this fundamental technology.
Meat products maker Hormel may be suffering a public relations drama of the worst kind, but forces are mustering against the scourge of spam. David Braue weighs up the fight against email's worst offenders.
There are an abundance of Australian companies that have made their presence felt on the global stage. Here, Stuart Finlayson and Austrade's (Australian Trade Commission) Karla Davis profile three local technology developers that have done...
Retail outlets have long suffered at the hands of costly, lengthy and cumbersome stock control methods. Such problems are a thing of the past for JB Hi-Fi, after implementing a system which has helped them save them valuable money, time a...
At the end of last year, the ANZ chapter of the Storage Networking Industry Association (SNIA ANZ) turned one year old. IDM caught up with chairman Mark Heers to get his thoughts on how the association fared in its maiden year, as well as ...
