The email address as we know it was born when Ray Tomlinson introduced the “@” sign in 1977, since which email has continually grown in popularity as a communication tool for work and pleasure – until last year. For the first time ever, 2014 recorded a sharp decrease in the number of emails sent around the world, from 204m per second in 2013 to 138.8m per second in 2014.
One of Australia’s leading diversified food and agribusiness companies, the Craig Mostyn Group has moved ahead with Esker Accounts Payable solution on Premises with its mobile application for business approvers.
A National Audit of the overseas operations of the Department of Foreign Affairs and Trade has criticised DFAT’s Consular Management Information System (CMIS) and highlighted the need for improved data entry.
Many workplace procedures are still just an online version of their analogue predecessors with clunky, manual processes that get in the way of doing business. Employees have grown accustomed to the friendly, intuitive experiences that smartphones and tablets deliver. Businesses need to come to the party and deliver the same experience in the workplace. Often, businesses use outdated practices not because there aren’t better alternatives out there, but through force of habit.
One of the more common grievances I hear when presenting SharePoint workshops for our customers is the difficulty of using SharePoint Search to quickly and reliably find content. Out of the box, SharePoint 2013 has everything you need to search content held within your environment and even externally stored content. However there are a few ways to make SharePoint Search work even better for you.
Contact centre agents experience it every day. A customer calls and doesn’t want to wait on hold so they send an email instead. Then they start a chat session to engage with an agent. Meanwhile, another agent has fielded the email and is researching an answer. Then the automated system calls the customer back and she engages with yet another agent. Unfortunately none of the agents has an up-to-date view of what’s going on with the customer, making the process expensive and prone to error.
Applications generally have a lifespan of about 10 years.This means that sometime during your working life you will be faced with the challenge of migrating data to a new EDRMS, CMS, or other record-keeping system. It’s a common scenario when line of business systems reach end-of-life, and one that requires someconsideration before you go to tender, make a capital funding submission or do anything at all.
Organisations all over the world have been improving and adopting new information management strategies for years now. The importance of having systems in place to handle the waves of information that we deal with everyday has definitely spread and the benefits have come along as well. Even though this topic has been getting more popular over the past decade there are still many organizations that have not put a priority on implementing an Enterprise Content Management(ECM) system and have not developed an Information Management strategy.
The United States’ migration to EMV-standard chip-and-PIN cards, and the growing demand for contactless technologies, defined a high-growth payment card market in 2014, according to the Smart Payment Association (SPA).
IP Australia is partnering with IBM to engage the cognitive computing technology Watson, aimed at improving agency efficiencies and enhancing online service offerings for Australia’s innovators.
