Industry Insider

Implementing an Electronic Document and Records Management System (EDRMS) at the Australian Fisheries Management Authority (AFMA) appeared on the surface to be a typical and unremarkable task. However the project actually differed in the unique opportunities it presented, the engagement of the users and the commitment of information management staff to boldly work in uncharted territory.

Responding to criticism of her use of a personal email account for US Government business, former US Secretary of State Hillary Clinton claimed that recordkeeping requirements would be met because she forwarded mail from her personal email account to US State Department staff where they would be permanently archived. However a new report from the US Office of the Inspector General has blasted Departmental email management practices and concludes that staff only keep a tiny fraction as records.

The Department of Social Services (DSS) wants to bring unstructured data in from the cold, issuing a request for tender for a new analytics solution that includes text heavy content in addition to the millions of transactional records it has stored in Teradata, Oracle and SQL Server databases.

Konica Minolta Business Solutions (US) has announced it will tap into solutions from Ariba, the SAP subsidiary, to enable a digital procurement process.

There has been widespread dismay at revelations that former US Secretary of State Hillary Clinton used a personal email server for both private and official government communication during her term in office. A number of senior Australian and New Zealand government ministers have confirmed that they don’t follow the Clinton protocol in carrying out their own affairs, although it appears there are no specific restrictions that prevent the practice.

Like a train wreck happening in slow motion right in front of us, Hillary has tried desperately to explain the rationale behind adopting convenience ahead of governance.

NSW Minister for Finance & Services Dominic Perrottet has announced a plan to migrate the state’s drivers to digital licensing over the next four years, allowing them to whip out their smartphone instead of their wallet next time they are asked by a friendly constable.

In 2010, “predictive coding” or “computer-assisted review” was considered the next big thing in ediscovery, destined to replace linear review and keyword searching as the predominant methodology during document review. Fast forward 5 years and where are we? Has the “next big thing” arrived?

A four year program to establish an Electronic Health Record for 80,000 Australia's Defence Personnel has come in for some heavy criticism by the Australian National Audit Office.

Customer communications management (CCM) is poised for a major transition. Today, the task of producing customer mailings is still largely an unsung, batch-processing job, dominated by print, but changing customer expectations, the emergence of new technologies and the need to reduce costs are set to turn CCM into a powerhouse of real-time, multi-channel and personalized communication.