Customer communications management (CCM) is poised for a major transition. Today, the task of producing customer mailings is still largely an unsung, batch-processing job, dominated by print, but changing customer expectations, the emergence of new technologies and the need to reduce costs are set to turn CCM into a powerhouse of real-time, multi-channel and personalized communication.

The rise of electronic currency will lead to the phasing out of physical cash in Australia within a decade, according to Professor Rabee Tourky, Director of the Australian National University (ANU) Research School of Economics.