Articles

The Happy Accident, which is often cited as a principal ROI of enterprise social networks, refers to the chance discovery of the right person or the right piece of enterprise knowledge to solve a business or process challenge. For instance,  Bruce in Melbourne, dealing with a corporate crisis,  fires off an anxious  Yammer/Jive/Tibbr post at 6.00pm in the evening Sydney time, before heading off to a nervous sleep. Meanwhile, as Bruce slumbers fitfully, at 3.00am the following morning Colleen logs in from Dublin and comes across the post and immediately fires back with the critical data. Bruce did not know Colleen was the one to turn to, nor even how to find here, it was all a Happy Accident. Enterprise Social wins again!

Do you know where your backups are? If not you have company. A global survey of 720 IT administrators by data recovery expert Kroll Ontrack found 30 percent of respondents do not have clear insight into what specific information is stored within their tape archives.

A move to the Concur cloud-based accounts payable (AP) automation system is paying dividends for Smartgroup Corporation, an ASX top 300-listed company with over 350 staff throughout Australia, saving time and money by eliminating manual processes using Concur’s automation technology.

Is private email used by government ministers or prime ministers accessible to freedom of Information (FOI) requests? Malcolm Turnbull’s office is only certain that this may "potentially" be the case. Experts are even less sure.

The aim of records management is simple: keep what you need and discard what you don’t. When this aim is achieved, organizations are less exposed to risk. The question is, how can we achieve this simple goal?

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