Let’s get straight to the point: A company’s success begins and ends with its customers. And one of the most important components of customer satisfaction is the effectiveness and efficiency of business document processing. Today more than ever, optimising business processes within the order-to-cash cycle is central to improving overall performance and gaining a competitive edge. 

Separately, document and records management seem straightforward enough, but what happens when you put them side-by-side? While these terms have some overlapping characteristics, there are crucial distinctions that make each practice essential for your organisation’s success.