A four year program to establish an Electronic Health Record for 80,000 Australia's Defence Personnel has come in for some heavy criticism by the Australian National Audit Office.

Customer communications management (CCM) is poised for a major transition. Today, the task of producing customer mailings is still largely an unsung, batch-processing job, dominated by print, but changing customer expectations, the emergence of new technologies and the need to reduce costs are set to turn CCM into a powerhouse of real-time, multi-channel and personalized communication.