Articles

Recordkeeping is the process of making and maintaining complete, accurate and reliable evidence of business transactions, and government records are crucial to individuals seeking to establish their identities or ensure their entitlements to basic human rights. With their enormous capacity to store information quickly and cheaply over a timescale of years, the computerisation of the workplace should have made the task of recordkeeping within organisations easier. In fact, standards of recordkeeping in many organisations have declined over the 25 or so years since computers became common in the workplace. 

In organisations where the IT Department equates success for new ways of working with installing the software correctly, all the great stuff doesn't happen. Employees ignore the new capabilities and keep using current tools to get their work done in historical ways. Or they make a minimal effort to comply with the IT mandate to "use SharePoint," but do so only for the most mundane of work processes. Although the organization has at its disposal new capabilities that offer transformative possibilities, they are relegated to insignificance through lack of imagination.

Far too often I have seen knowledge and information management projects fall short of achieving their full potential.

According to a study of 314 companies spanning 10 countries, the average total cost of a data breach increased 15 percent in the last year to $US3.5 million. The Ponemon Institute annual Cost of Data Breach Study, sponsored by IBM, also found that the cost incurred for each lost or stolen record containing sensitive and confidential information increased more than nine percent to $US145.

Upwards of 1200 websites published by Australian Commonwealth Government agencies could be heading down the road of a Drupal-based shared Web platform beginning in September 2014, according to a Request for Proposal (RFP) for a Government Content Management System – with the working title of GovCMS.

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