The last time I felt this dumb was after installing Windows Vista. On this occasion, many years and software iterations later, I was midway through an Office365 migration gone pear-shaped. The same feelings of regret and powerlessness washed over me as the realisation dawned that the Telstra support guy in Bangalore controlling the mouse wandering aimlessly across my monitor had even less of an idea than I did what was going on.

More than three out of five Australian organisations appear to be unprepared for the Privacy Amendment Act (PAA), according to a new study from storage and information management company Iron Mountain. This lack of preparedness may leave organisations vulnerable to new fines and penalties when the changes take effect on March 12.