Articles

Driving Efficiency in Customer Communications through APIs

Microservices are very much in vogue as an alternative to monolithic applications. It’s no wonder because microservices-based architectures simplify scalability, reduce application development time, enable innovation, and shorten the time-to-market for new features. As a rule, microservices are deployed in a cloud and use their own or external APIs. The increasing prevalence of cloud plays a crucial role and makes Web APIs more important.

First infringement notice penalty under Consumer Data Right

Bank of Queensland has paid a penalty of $A133,200 after the ACCC issued it with an infringement notice for allegedly breaching the Consumer Data Right (CDR) Rules by failing to provide a service enabling consumers’ data to be shared.

Grace crowdsources with ScaleHub BPO

ScaleHub’s global roll-out of its intelligent crowdsourcing solutions continues with the latest addition to its growing BPO network, Grace, an information management provider headquartered in Sydney, Australia.

How intelligent automation speeds up insurance underwriting and claims processing

Insurance companies are increasingly concerned with speed, both in terms of underwriting quotes for new insurance and in paying claims faster, to keep customers happy. At the same time, they’re struggling with the lingering effects of the pandemic on staffing, which is driving a need for technologies such as intelligent document processing to help them meet their duelling requirements.

​Solving “Bad Data” -- A $3 Trillion-Per-Year Problem

Data quality is still a struggle for many enterprises, and new types of data and input techniques are adding to the burden. Jonathan Grandperrin, CEO of Mindee, explains the impact of bad data and how enterprises can use deep learning and APIs as part of their “good data” strategy.

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