EMC has taken the shrink-wrapping off its new VoIP and IP telephony solution, pronouncing it the most comprehensive solution for managing VoIP infrastructure.
The communication problems that plagued Skype last week have officially put down to a bug in the company’s system recovery code coupled with Microsoft’s patch Tuesday software updates.
Last week the humble CD celebrated its 25th birthday, and while new storage mediums and digital downloads are highlighting that the CD’s retirement is approaching, a quarter-century plus run certainly isn’t anything to scoff at.
Skype’s VoIP service is taking a public beating following a 24 plus hour service outage late last week that left many of its customers scowling and no doubt brought expansive smiles to the faces of traditional telecommunications operators.
After introducing its RFID file tracking system QuickMaps a few months back, FileTrail has announced an update to its FileDetector software to help law firms track down missing files.
A new Asia Pacific study has found that while businesses are coming under increasing pressure to offer online support alongside call centre services, only one in four contact centres have made progress to do so.