The Australian Eastern territory of The Salvation Army has more than 450 different service sites/centres and each one could have as few as two employees or as many as several hundred. Tax invoices were sent directly to the site that ordered the goods, where they were manually approved, then handed off for further manual handling. 

Does predictive coding mean the end of the lawyer’s role in ediscovery?  Freehills’ Andrew Caspersonn wonders whether it really means we can make do with smart machines.

The day the  Microsoft Exchange email server failed could have been the title of a horror story for North Queensland motor dealership Mike Carney Toyota, if a backup strategy had not been in place

The City of South Perth has gone live with a KANA Lagan CRM solution for local government, that integrates tightly with council’s existing back-end systems such as HP TRIM, Civica Authority and Intramaps. 

Townsville City Council,  the local government body located on Queensland’s north coast, is guarding against disaster with the adoption of a clod-based knowledge management solution from Australia’s livepro.

A three year project to utilise SharePoint 2010 to integrate enterprise content management with a rejuvenated intranet at Airways NZ got off to a shaky start when disaster struck.

TIBCO Software’s enterprise social platform tibbr has been selected by global law firm Reed Smith LLP to enhance collaboration and productivity across all offices and practices.

ECM has gone mobile at Ricoh Australia. The firm is providing a growing number of staff with access to business related information while they are off-site or travelling using Laserfiche Mobile for iPad and iPhone.

Australia’s largest private construction company, Hansen Yuncken, is investing in the future with an innovative new platform to deliver real-time data analysis through a SharePoint platform being rolled out to over 800 staff nationally.

Formfile a certified ELO business partner has delivered a Document Management Solution (DMS) for South Pacific Laundry, a 16 year old commercial laundry servicing many of Melbourne’s finest hotels from a 8,700 square metre $13.5 million facility in Brunswick East.