Document & Records Management
Research published by ContactBabel, the UK contact centre industry analysts, reveals that email interactions there now account for 10.2% of all customer-to-business communications, with 86% of contact centres now accepting customer e-communications.
Esker is boosting its R&D staff by 30% to support a push into "cloud" document automation solutions in 2010.
A new version of the FileBound Express document management appliance is available with a configurable workflow option.
Scenic Rim Regional Council will consolidate and streamline its print and scan environment with Canon Australia under a project expected to save up to $A70,000 a year.
The City of Beverly Hills, California has selected Objective Corporation’s uCreate solution to assist them in producing their Annual Budget Book.
MacroView has released version 7 of its Document Management Framework (DMF) add-on for Microsoft SharePoint, adding support for SharePoint 2010 and Office 2010 and many additional functions.
Budget belts have been officially loosened, Lots of Microsoft Office upgrades are planned, Cloud computing and the Apple iPad are the most exciting technology trends, and email management is the biggest challenge facing IT departments. Noel Williams, Managing Director of MacroView reports on his recent visit to ILTA 2010 in Las Vegas.
Fuji Xerox Australia has announced the release of DocuShare Connect, an electronic content management system (CMS) designed for small business.
Advanced Professional Solutions (APS) has announced the release of Advantage Scan 4.0, a specialist scanning solution for the legal and accounting market.
Brian Bailey looks at Information and Records Management (IRM) challenges in terms of the fundamentals - people, process and technology – and how they serve to highlight the disproportionate effort organisations expend on IT over other risk factors.
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