Just as it’s well-nigh impossible to bake a nice cake without cracking a few eggs, introducing “meaningful change” into any large organisation will no doubt require the ruffling of a few feathers, as change of itself necessitates doing things differently. When Melbourne’s Knox City Council took a long hard look at the way it was, or in this case was not, managing retention and disposal of corporate records, the conclusion was that a complete overhaul of its information management practices was warranted.
