Other than sounding like a new reality television gameshow all organisations are facing a barrage of incoming and outgoing documents through many channels. One area which is coming under increasing pressure is that of complaints management. In the past, these were typically received in the mail or via telephone however now customers can use social media, apps, phone, email, paper and the list goes on. What was once a one-to-one relationship is now potentially one-to-many.

As a software company, there’s nothing better than knowing you’re solving customer problems with a new software release. When it comes to building software, it’s easy to fall into a trap of creating new features that, while nice, make little-to-no difference to the end user. At Objective, we’re in the business of helping our customers transform their worlds by giving them tools to make their business processes easier, faster, simpler, more reliable and safe.

You can’t move in the outsourcing industry without hearing about Robotic Process Automation (RPA). And while it might sound like terminology cribbed from a sci-fi novel, the truth is that RPA is already here, and it is transforming the way modern businesses operate.