Tourism Australia tightens email security

Jul 22, 2005: Tourism Australia has reduced the strain it used to experience through having to manage 8,000 to 10,000 emails a day, of which 80 to 90 percent were spam or virus-infected, by implementing a security appliance that will replace manual processes.

It has used IronPort SystemsT's C10 email security appliance to deliver a higher level of security to its 250 mailbox users in Australia and 14 offices overseas.

Robert Martinelli, the chief technology officer for Tourism Australia, said that with all of the worldwide traffic passing through Sydney, whether inbound or outbound, the organisation needed to maintain a help service purely for email and web-relate matters.

"This situation posed a real challenge for our people all over the world and the email 'baby-sitting' load we had to endure took the equivalent of one full-time person. Thanks to IronPort, that drain on our resources has gone away."

He added that Tourism Australia used to have a dedicated help desk and allocated resources to tracking email volumes and types for market research purposes.

"Now, however," he said, "we no longer find it necessary to do that. IronPort blocks probably better than 99 percent of the traffic we can do without and our people are much more productive as a result."

IronPort's systems incorporate SophosR Anti-Virus, Symantec's BrightMailR Anti-Spam and IronPort Virus Outbreak FiltersT to prevent email threats, provide groupware protection and policy enforcement.

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