Handy improvement in case management
Handy improvement in case management
QBE Workers Compensation is implementing a new automated case management system to improve the workflow of workers compensation claims through the company. Local integrator Alphawest has been selected to integrate a HandySoft solution.
The workers compensation division of QBE Insurance processes a28,000 new workers' compensation claims every year in Australia. As a result QBE went looking for a solution to automate the paper based system of claims administration. An electronic case management system was needed to stretch across their fund management and private underwriting sides of the workers compensation business.
"Time is critical in attending to an injured worker and is often lost or delayed using a manual claims process," said Colin Fagen, the general manager of QBE Workers Compensation.
After market research QBE selected Alphawest to integrate the US case management solution BizFlow from HandySoft. Michael dal Maso, the program manager for business process management at Alphawest said the system will automate and manage business processes across all QBE Workers Compensation offices in Australia. End users will access the system via a Web browser.
"With the BizFlow solution the bulk of straight-through processes will be automated," Mr Fagen said, adding that he expected it to decrease claims processing time and reduce claims by seven per cent.
Mr dal Maso said the adoption of a business process management system will be in two stages, the first stage is to automate case management and then to move all documents to an electronic format with scanning and document management.
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