Business Process & Workflow
The big news from the keynote presentation at the Office 365 Summit in Sydney this week was that there is no big news. We sat on the edge of our seats waiting for the long awaited Australian Office 365 services to be announced and got (drum roll) nothing. However, this is the cloud nothing stays the same for long. By day two of the summit, everything had changed. The Office 365 (and CRM online) services were now live in Australia and the sun had come out.
Lexmark is keeping the Perceptive brand, but renaming its enterprise software division, which will now go to market as Lexmark, though its products including Perceptive Content, Perceptive Intelligent Capture, and Perceptive Search will still bear the Perceptive brand name.
Objective Corporation has announced that Microsoft Azure will be adopted as the cloud platform for Objective’s content, collaboration and process management solutions, globally.
Brisbane Airport has begun trial of a Digital Departure Card for international passengers, removing the age old necessity of hand writing the official ‘outgoing passenger card’ (Departure Card) required for immigration purposes.
A $US1B buyout of leading enterprise capture vendor Kofax by Lexmark adds more weight to the capture and workflow software holdings of its Perceptive subsidiary, following earlier acquisitions ReadSoft and Brainware. It also potentially brings into play the huge channel network of over 850 partners that Kofax has established worldwide in raising the profile of Perceptive’s full suite of information management software.
Acrobat DC, a new product from Adobe, has been launched at the heart of the company’s new Adobe Document Cloud. It delivers free e-signing as part of the integrated solution, via eSign Services (formerly Adobe EchoSign), to allow users to electronically send and sign any document from any device for no additional cost.
ABBYY has announced three software development kits (SDKs) designed for applications that retrieve business-relevant knowledge from unstructured information and turn big data into manageable corporate asset. All products are based on the company’s technology for natural language processing, which is claimed to understand the meaning of processed text with almost human precision.
Customer communications management (CCM) is poised for a major transition. Today, the task of producing customer mailings is still largely an unsung, batch-processing job, dominated by print, but changing customer expectations, the emergence of new technologies and the need to reduce costs are set to turn CCM into a powerhouse of real-time, multi-channel and personalized communication.
Kofax has announced the $US19.5M acquisition of Aia Holding BV, a Dutch provider of customer communications management (CCM) software that helps organisations manage interactive and ad hoc customer correspondence both electronically and on paper.
Nuance Communications Australia has announced that its scanning, print management, cost recovery and speech recognition technology solutions for the legal industry have topped their respective categories in the 2014 International Legal Technology Association (ILTA) Technology Survey.
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