Articles

Digital Onboarding Fails to Deliver: Report

A staggering nine-in-10 businesses experience some form of abandonment during the customer onboarding process with the banking sector experiencing the highest rate at almost 1-in-4 dropping out. However, simple measures like activating the right mix of human interaction alongside automation could resolve pain points, according to the global State of Intelligent Automation Report, Customer Onboarding Pain Points and Drivers Q4-2022 by ABBYY.

New Cyber taskforce could put a target on our back

The Australian government is launching an offensive against cybercriminals, following a data breach that has exposed millions of people’s personal information. Details on how the taskforce will operate remain murky, partly because it needs to keep this information away from criminals. But the fact remains that taking an offensive stance, while it could deter further attacks, could also put a big red cross on Australia’s back.

Are You Ready if Ransomware Attacks in 2022?

Seriously? We’re still talking about ransomware in 2022? Yes. Yes, we are. We’re still talking about ransomware because it’s still a serious problem for organizations. There are attacks happening frequently around the world and can leave lasting effects on organizations whether they end up paying a ransom or not.

Case Management with Content Manager at Metro North Health

​Metro North Hospital and Health Service received the Digital Transformation Award at the 2022 Micro Focus IM&G Forum. Tracy Formosa, Manager, Corporate Information Management, outlines a recent successful project to implement a Case Management System at Metro North Health.

First World War diaries and letters get new life online

Eyewitness accounts of the end of the First World War, as recorded in diaries and letters, are now available online as part of a major digitisation project led by the Australian War Memorial.

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