Articles

Make records capture easy to drive adoption

Records & Information Management Month 2026 is underway. After years of working with organisations on records and information management, one lesson stands out clearly: if you want records captured, make capture easy.

Three Years In, GenAI Still Falls Short: Forrester

Three years into the generative AI era, most enterprises are failing to convert growing investment and adoption into measurable business impact, according to new research from Forrester.

Ungoverned AI a Growing Compliance Risk

When AI agents start taking actions rather than merely answering questions, the integrity of their knowledge source becomes a compliance problem. Knowledge management vendor eGain has released a set of platform connectors designed to anchor Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and the Cursor developer environment to a single governed knowledge repository.

Unstructured Data Outpacing Security Controls: CSA

Three-quarters of organisations are confident in their ability to secure unstructured data - yet more than two-thirds report less than 80% remains unprotected, a new industry survey has found.

WA Local Governments Lag on Cyber, Audit Warns

Western Australian local governments are failing to fix known IT security weaknesses, with 60 per cent of control flaws identified in 2025 carrying over unresolved from prior years.

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