Arnold von Büren, CEO of TCG Process, is a Swiss entrepreneur with three decades of experience in capture and input management. On a visit to Australia in February, IDM asked Arnold to outline his views of the current state of Intelligent Document Processing (IDP).

As the National Disability Insurance Scheme (NDIS) continues to grow and mature, transforming the lives of more than half a million Australians, intelligent automation is shaping up as an important tool in easing the growing administrative burden. The NDIS assists Australians living with a disability to identify the support they need to achieve goals in many aspects of their lives.

Document digitisation doesn’t need to be a time-consuming and tedious task, says Scott Maurer, President OPEX International. Next generation solutions from OPEX are creating new opportunities for businesses to achieve more in less time.

Artificial intelligence (AI) tools are increasingly used at work to enhance productivity, improve decision making and reduce costs, including automating administrative tasks and monitoring security. But sharing your workplace with AI poses unique challenges, including the question – can we trust the technology?

Artificial intelligence (AI) research and deployment company OpenAI recently announced the official launch of ChatGPT, a new model for conversational AI. According to OpenAI, the dialogue provided by this platform makes it possible for ChatGPT to “answer follow-up questions, admit its mistakes, challenge incorrect premises and reject inappropriate requests.”

​Lately we notice a strong proliferation of diverse classification and extraction technology providers that base their service offering solely on Artificial Intelligence (AI). Based on various AI algorithms their claim is to extract all meaningful data from documents without any human intervention.

The joint Australian and New Zealand IT-021 mirror committee on Records and Document Management Systems recommendation to both Standards Australia and Standards New Zealand, the national standards bodies of the respective countries, to adopt PDF/A-4 was recently completed on 23 December 2022.

​chatGPT is a remarkable tool, able to provide detailed answers and generate seemingly competent essays, prose and even poetry, legal and medical advice and software code from a simple natural language query. We asked it to solve some of the fundamental challenges of information and records management, which it was happy to do, with some qualifiers from SAM.

2022 has been a wake-up call for Australian organisations and the government alike when it comes to data protection. From Optus to Medibank and now Telstra, we’ve seen the frightening impact the leaking of personal data can have on individuals and organisations, and the very real implications to the economy and our safety more broadly. 

ChatGPT has taken the world by storm. Within two months of its release it reached 100 million active users, making it the fastest-growing consumer application ever launched. Users are attracted to the tool’s advanced capabilities – and concerned by its potential to cause disruption in various sectors. A much less discussed implication is the privacy risks ChatGPT poses to each and every one of us. Google has unveiled its own conversational AI called Bard, and others will surely follow. Technology companies working on AI have well and truly entered an arms race. The problem is it’s fuelled by our personal data.