As the National Disability Insurance Scheme (NDIS) continues to grow and mature, transforming the lives of more than half a million Australians, intelligent automation is shaping up as an important tool in easing the growing administrative burden. The NDIS assists Australians living with a disability to identify the support they need to achieve goals in many aspects of their lives.

Artificial intelligence (AI) tools are increasingly used at work to enhance productivity, improve decision making and reduce costs, including automating administrative tasks and monitoring security. But sharing your workplace with AI poses unique challenges, including the question – can we trust the technology?

​Lately we notice a strong proliferation of diverse classification and extraction technology providers that base their service offering solely on Artificial Intelligence (AI). Based on various AI algorithms their claim is to extract all meaningful data from documents without any human intervention.

​chatGPT is a remarkable tool, able to provide detailed answers and generate seemingly competent essays, prose and even poetry, legal and medical advice and software code from a simple natural language query. We asked it to solve some of the fundamental challenges of information and records management, which it was happy to do, with some qualifiers from SAM.